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Airports - Ground Staff


Singapore Airlines

Passenger Relations Officer (SilverKris Lounge)

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Expire date:
Job Category:
Open Until Filled
Singapore Airlines
Airports - Ground Staff


Job Description

You will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. You will possess team spirit to handle operational issues together internally and across departments, and also have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded.

Your job duties include:

Ensure smooth running and good housekeeping of the SilverKris Lounge
Monitor and motivate service partner staff
Handle and resolve passengers’ feedback and needs
Liaise with other departments and colleagues during operational events
Provide personalized service and assistance to our premium passengers at the SilverKris Lounge and various areas of the airport
Perform any other duties as assigned.


Required Skills

Customer-oriented personality is a must. Experience in front-line customer service will be preferred. He/She must be prepared to perform shift duties and demonstrate initiative. IT proficiency is required.

You should possess a good Diploma in any discipline.

Please complete a copy of our application form and submit it together with your online application via our recruitment system.

We thank all applicants for their interest and regret that only shortlisted candidates will be notified.
Job Location
Singapore, , Singapore
Position Type