Airlines - Corporate Operations

Description:

Welcome and thank you for checking-in to the opportunity to join our team as an Station Manager- Columbia

Delta Air Lines is one of the world's leading international airlines and our number one focus is to enhance all aspects of each customer's travel experience. Working at Delta you'll be central to demonstrating that Delta understands the demands of air travel and is out to make the experience as smooth and enjoyable as possible.

In addition to the rewards of working for one of the world's top companies, you will also be able to see the world through our worldwide travel privileges. So if you're ready to change your own outlook while taking us to new heights, please click "Continue" below.

Thank you for your interest in the Station Manager position in Kingston, Jamaica.

- Responsible for providing leadership to direct reports supporting frontline work teams and the operation.
- Oversees and coordinates operational performance including, but not limited to, on-time performance, safety, security, customer service delivery, and other key performance indicators.
- Serves as an operational liaison between Delta and all contracted business partners within a station.
- Monitors for at-risk behaviors through daily safety observations.
- Participates in Incident Analysis reports, Injury Prevention Group sessions, and applicable station safety meetings.
- Ensures adherence to the station Safety Business Plan.
- Develops both strategic and tactical plans that result in a safety-conscious environment that promotes and maintains employee safety and well being.
- Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
- Key communicator of timely and accurate information.
- Sets performance standards and ensures adherence to these standards by self and others. Inspires and motivates employees to do their best.
- Champions change and leads others through.
- Strategic in thought processes and decision making.
- Responsible for the leadership development of direct reports through mentoring, on-the-job training, and delegation, and continually provides targeted support, guidance, coaching and motivation based on individual needs.
- Measures and analyzes direct report's performance through the use of performance management tools, available customer service and operational metrics, job shadowing, and direct observation.
- Responsible for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, logs, documentation and administrative action. Must champion recognition and rewards.
- Continued training and development in building leadership capabilities is expected. Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
- Practices safety conscious behaviors in all operational processes and procedures.

Requirements:



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