Customer Service / Call Center

Description:

Customer Service Representative (M/F)
Starting Immediately
Fort Lauderdale, FL (United States of America)

Coordination of customer repairs orders for assigned accounts.

Tasks:

Coordination of repair orders
Customer contact for operational inquiries such as cost estimates, status reports, shipping of parts, etcetera
Responsibility for assigned Lufthansa Technik Engine Parts and Accessories Repair (EPAR) Services customers located in the Americas (special focus: parts brokers)
Overall operational fulfillment responsibility for assigned Lufthansa Technik Engine Parts and Accessories Repair (EPAR) accounts including monitoring of performance and status reporting
Coordinate with the involved business units to ensure customer requirements are met
Proactively work to resolve discrepancies as they occur
Control, maintain and develop customer contracts (for example complaints process)
Analysis of cost and revenue per order and reporting, determine strategies to improve
Continuous optimization of the overall concept and processes to improve the efficiency of the assigned contract
Coordination of the Lufthansa Technik-group intern product departments: material supply service provider, shop, production-/ system-engineering, technical quality management in the context of customer service
Process documentation according to instruction and procedures
Work in and with various Lufthansa Technik systems, such as SAP, etcetera
Input data in EDP systems in accordance with procedures
Support, cooperate, and communicate with all customers and colleagues
Perform associated duty travels for regular reviews, coordination on site with the customer, training and networking in Germany up to 3 months, ad hoc support for escalated situations
Perform support functions and deputized duties as directed
All other duties as assigned

Requirements:

Your profile

High school diploma/GED desirable
College degree/vocational training desirable: Bachelor desirable
Internship desirable
Professional experience required: at least 3 years
Language: English required, German desirable
Industry knowledge required: Aviation Industry Experience, Account Management, Customer Relationship Management, Purchasing, MRO, Airline Tech ops, Material Planner, Material Buyer, Maintenance Planner, Sales OEM
Expert knowledge: SAP desirable
Expert IT Knowledge: Microsoft Office

Environmental Influences:

Must possess permit to work in the U.S.
Willingness for assessment screening
Willingness to travel

Airport environment:

Must be willing to work shifts/overtime
Must be willing to work under constant time pressure
Must be willing to work under high stress levels

Authorities:

In accordance with rules and regulations, and given authorities

*CV/Resume requested.
About Lufthansa Technik AG

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services and VIP services) the Lufthansa Technik Group offers its approximate 770 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de

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