Customer Service / Call Center

Description:

Service Desk Agent Singapore (M/F)
Singapore (Singapore)

As a Service Desk Agent in our Singapore office you are mainly responsible for supporting our national and international colleagues (main focus for support is Asia Pacific). You are the first contact (1st Level Support) for questions and problems regarding desktop software, desktop hardware, mobile devices and AirPlus-internal applications. In this position the following tasks are part of your responsibilities:

Handling of IT requests via phone and email and enter incidents and service requests into our tickets system, attempting to diagnose and resolve incidents. If necessary, you forward requests to the appropriate level of expertise
Tracking of the progress of tickets from your support group and take care that resolutions will be delivered in line with the according Service Level Agreement (SLA)
Providing of a competent and customer orientated service in order to achieve a high customer satisfaction
Configure and install laptops, peripheral equipment, and mobile devices and support our Regional Offices in Asia Pacific during office moves and expansions or for hardware lifecycle-rollouts

Requirements:

Your profile

Associate’s Degree in Computer Science, certifications or equivalent work experience
First relevant professional experience in a similar position or at least in one of the relevant fields
Outstanding commitment, reliability, flexibility and ability to work in a team
Service-oriented working style and innovative attitude
High level of social sensitivity and cultural awareness with the ability to build successful and collaborative relationships with people from diver’s cultural backgrounds
Securely navigate through Windows 7 and Microsoft Office products and happily communicate and transfer your knowledge to our internal customers
Very good written and spoken English and Mandarin skills
Any other language (preferably German) will be an asset
You must be willing and able to work flexible work shifts as required as well as available for on-call-duty on Saturdays and public holidays
As you are working with the International markets you must be ready to travel occasionally

Our Offer:

A strong growth agenda with challenging opportunities within energetic and flexible teams; we have a dynamic and cultural diverse working environment, where mutual trust empowers us.

We recognize and reward individuals with a strong ‘can do’ attitude for their contribution and performance and believe in investing in personal and professional development.

If you are interested please send your application including an updated CV and letter of motivation via our AirPlus job portal https://www.airplus.com/ or send an email application to imaksymiak@airplus.com
About Lufthansa AirPlus Servicekarten GmbH

AirPlus is a leading provider of corporate travel payment solutions for over 43,000 corporate customers worldwide. As the market leader in Germany with 25 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis arena. With about 1,200 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.

www.airplus.com

If this is you, please apply online.

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