Airlines - Corporate Operations

Description:

Senior Consultant (m/f) with focus on Customer Experience Management
immediately
Frankfurt on the Main (Germany)

Lufthansa Consulting is currently looking for you to join our consultancy team in Frankfurt/Main, Germany as Senior Consultant (m/f) with focus on Customer Experience Management.

Lufthansa Consulting delivers customized business solutions to the aviation industry.
In the position as Senior Consultant you are responsible for managing medium and larger projects and project teams or several teams of consultants and client personnel.
In addition you:

Participate in projects in other work spheres.
support proposal preparation in coordination with the respective Solution Group Leader and participate in sales pitches.
Independently create tailored consultancy services and problem solutions, take responsibility for developing consultancy strategies and consultancy tools and methods.
Prepare and present case studies, publications and speeches and represent Lufthansa Consulting on public occasions (such as conferences, fairs, exhibitions) on behalf of a Solution Group.
Assume an active role in internal knowledge transfer and knowledge management by finalization of project documentation, preparation of lessons learned and case studies, filing according to Lufthansa Consulting standards.
Actively participate in the work of Solution Groups and participate in company-wide tasks
(e. g. introducing and training new employees, optimizing internal processes, participating in internal projects and working groups).

Requirements:

Your profile

Degree in economics or industrial engineering completed at a university or technical university, or expertise and studies in a relevant field of expertise
Several years work experience in the consulting business and/or aviation industry
Extensive knowledge of Customer Experience Management incl. service excellence and multichannel strategies, digitalization and eCompany-approach (e. g. social media, mobile strategies and channels) as well as cross-industry experience
Experiences with leadership tasks in the role of project manager, in directing projects and managing international project teams
Knowledge of customer relationship management
Ability to analyze complex business situations and develop success-oriented and client specific solutions, proven track record of gained customer insights
High level of independence, very good social and cooperative conduct, ability to manage conflicts and reach compromises, ability to work in dynamic teams (both internally and with the customer) and to build customer relationships, openness for changes and ability to work under high levels of stress
Confident manner, negotiation skills, assertive, convincing and service-oriented manner with clients
Very articulate written and spoken communication and presentation skills
Broad work experience abroad, enthusiasm for intensive business travel and unrestricted ability to travel worldwide and to work in a tropical climate
Ability and willingness to understand foreign cultures and mentalities, experience with international teams
Confident in spoken and written English (English certificate may be requested) and knowledge of other foreign languages, preferably German, French, Spanish, Portuguese, Russian or Arabic
Excellent computer skills (MS-Office: esp. Excel and PowerPoint, Internet)
If applicable psychological suitable assessment

About Lufthansa Consulting GmbH

Lufthansa Consulting is one of the world's leading management consulting firms in the aviation industry. International airlines, airports, aviation authorities and suppliers, banks and investors are among the company’s clients. The multinational team of experts offers solutions for all aspects of flight operations and also advises industry-related companies. These include the topics of strategy development, monitoring of change processes, operational processes and their enhancement, privatization consulting, development concepts and market studies with the aim of positively and sustainably influencing the future business of their clients.

www.lhconsulting.de

If this is you, please apply online.

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