Customer Service / Call Center

Description:

Welcome and thank you for your interest in about the opportunity to join Delta Air Lines' team as a Customer Service Agent in Lima, Peru.

Delta Air Lines operates service to more worldwide destinations than any airline with flights to hundreds of destinations throughout the world. Since 2005, Delta has added more international capacity than all other major U.S. airlines combined. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights, and services. We take pride in continuing to grow all of our Divisions with new alliances.

It is an exciting time to be at Delta. Delta employees are taking our airline to places we only dreamed of in the past. Through the hard work of Delta people, our airline is strong, with a bright future that includes new ideas, new experiences, and new opportunities. Delta Air Lines is about 21st century graciousness and passionate customer service. It is about having an engaging personality and the ability to listen; it is about composure and teamwork and so much more. Delta is about staying fresh with energy, curiosity and optimism.

When you join Delta, you'll not only be a vital part of our success - you'll be seizing the opportunity to take your career to new heights.

Job Summary:
The Customer Service Agent "CSA" - Peru performs a variety of duties according to the functional work area assignment. This CSA position may be required to perform all functions. The position is subject to rotating shifts and off days. All employees must practice safety conscious behaviors in all operational processes and procedures.

Responsibilities include:

Operations/Ramp
- Directing loading and unloading of aircraft, coordinating of load plans, directing ground movements, and communicating with aircraft, crew briefing and planning
Cargo
- Acceptance/delivery and handling of cargo shipments including preparation of paperwork, collection of funds and receipts and lifting and transporting shipments to/from loading equipment
Ticket/Gates/Check-In
- Handles all facets of work associated with ticketing and making reservations from passengers and those activities necessary to board and deplane passengers, including tagging and lifting passengers' baggage to bag belt for delivery to ramp
Baggage Service
-Assists passengers in locating lost baggage or handling damages that may occur. Includes some clerical duties related to the reporting of baggage disposition and repair.

Requirements:

Job Qualifications:
- Must be in possession of valid authorization to work/live in Peru.
- Must be fluent in both English and Spanish.
- A customer service background is beneficial.
- Previous experience in functional areas described in the job summary is a preferred.
- Must be performing satisfactorily in current position.

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