Customer Service / Call Center

Description:

Thank you for your interest in Delta Air Lines' Seasonal Customer Service Agent position in Bogota, Colombia.

Job Summary:
The Customer Service Agent, ("CSA") performs a variety of duties according to the functional work area assignment. In certain stations and under certain circumstances, the CSA may be required to perform all functions. The position is subject to rotating shifts and off days. All CSAs must practice safety conscious behaviors in all operational processes and procedures.

Operations/Ramp:
- Responsible for directing loading and unloading of aircraft, coordinating of load plans, directing ground movements, and communicating with aircraft, crew briefing and planning.

Cargo:
- Responsible for the acceptance/delivery and handling of cargo shipments, including preparation of paperwork, collection of funds and receipts and lifting and transporting shipments to/from loading equipment.

Ticket/Gates/Check-In:
- Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and de-plane passengers, including tagging and lifting passengers' baggage to bag belt for delivery to ramp.

Baggage Service:
- Assists passenger in locating lost baggage or handling damages that may occur.
- Includes some clerical duties related to the reporting of baggage disposition and repair.

Requirements:

Qualifications:
- Must be fully bilingual and proficient in both English and Spanish.
- Must possess valid documents to work and reside in Colombia.
- A customer service background is beneficial.
- Previous experience in functional areas described in the job summary.
- Must be performing satisfactorily in current position.

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