Airlines - Ground Staff

Description:

Welcome and thank you for your interest in Delta Air Lines Operations Station Manager position located in Peru.

Delta Air Lines is one of the world's leading international airlines and our number one focus is to enhance all aspects of each customer's travel experience. Working at Delta you'll be central to demonstrating that Delta understands the demands of air travel and is out to make the experience as smooth and enjoyable as possible.

In addition to the rewards of working for one of the world's top companies, you will also be able to see the world through our worldwide travel privileges.

Job Summary:
The Operations Station Manager "OSM" directs and supports Airport Customer Service "ACS" personnel in all operational-related activities and in non-routine situations. Aside from '"on the job" training of all check-in/ticketing personnel and support for all problem solving and technical problems, the OSM monitors all contractors' activities, especially those closer to the aircraft. This position supports the Station Manager in all administrative duties which also includes budgeting, cost control, invoice processing and personnel-related paperwork.

Additional duties include:
- Completes and forwards statistics, reports, inventories, passenger complaints and insurance claims responses to Station Manager and appropriate departments.
- Keeps communication and coordination channels with Delta management, peers within and outside the station, staff, direct reports and contractors' supervisors in order to keep awareness of Delta and local airport procedures (with particular attention to safety/security matters.
- Maintains Delta customer service standards, keeps front line group, for both Delta and contractors, up-to-date, conscientious, and motivated.
- Orders supplies and equipment and supports facilities/building maintenance, as mandated and in coordination with the station manager.
- Coordinates in the case of emergency situations in support of, or in the absence of, the Station Manager.
- Supports the Station Manager with employee evaluations and employee development.
- In the absence of the Station Manager, the Supervisor performs all managerial tasks and functions.
- Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

Requirements:

Qualifications
- College degree or relevant work experience preferred.
- Experience in airport Above and Below Wing preferred.
- Applicant should have good analytical skills and deductive reasoning skills.
- Fluent English language skills required.
- Must have valid and current credentials to live and work in Peru.
- Applicant should be proficient in the Microsoft Office Suite of applications.
- The ability to manage multiple projects or tasks and provide reliable, high-quality results under stressful situations in a fast-paced environment required.
- Must be comfortable working with highly sensitive and confidential information and materials.
- Must be able to communicate clearly, both verbally and in writing.
- Must be comfortable communicating to all levels of people - both internally and externally.

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