Customer Service / Call Center

Description:

Contact Centre Consultant (Job Number: 027285)

Based in Auckland CBD
$41k Salary + travel and industry benefits
A dynamic multi-channel contact centre environment in an exciting industry
Hours of work are Tuesday to Sunday (5 days) 3.30pm to 12.00am

For nearly a century now, Qantas has been bringing travellers together with the people they love – both from around Australia and all over the globe. It’s just part of being the Spirit of Australia.

These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – but an Australian icon, too. And we’d love for you to be a part of that.

Your new position as a Contact Centre Consultant will be based within Auckland CBD. Our team has a truly multicultural feel and is the first point of call for our domestic customers within Australia as well as supporting our Qantas International customers based in the UK, North America and New Zealand.



Our vibrant inbound multi-channel Contact Centre, which operates 24 hours a day 7 days a week, will see you providing excellent customer service to our Qantas customers by creating new bookings, managing existing reservations, resolving Qantas.com queries, or on-selling other services such as car hire or travel insurance. No two calls are alike and you will be key in helping Qantas meet the needs of over 36 million customers each year!



In addition to handling calls there are opportunities to get involved with delivering services to our customers via social media and webchat, as well the potential for career growth to more senior roles.



You will be fully supported throughout our thorough induction training programme and be provided ongoing support and training during your career in the Contact Centre.

Your main responsibilities will include:

Provide information and advice to customers relating to airfares, airline procedure, and airline products such as partner airline loyalty program;
Interpret and accurately calculate international/domestic fares and rules as applicable;
Handling general customer enquiries;
Some outbound calls relating to managing existing bookings.

Requirements:

What you’ll bring to the role:

You must be able to demonstrate a positive ‘Can-Do’ attitude;
Passion to serve our customers;
Previous experience within a Customer Service capacity – retail, hospitality or phone based highly regarded;
Excellent oral and written communication skills;
High standard of personal presentation;
Ability to work independently and as part of a team;
Sound knowledge of global geography;
Basic knowledge of PC office applications; and
Hold New Zealand Residency or Citizenship.


We’ve worked hard to create a culture that will challenge and excite you – and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.

Be a part of something special – get in touch today.

Qantas is an Equal Opportunity Employer – so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives, and is always striving to bring out the best in Australia’s youth, the arts and sport. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply.

Qantas Group Company: Qantas Airways Limited (ABN:16009661901)
Work Type: Full-time
Job Location: NZL-NZL-N-Auckland

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