Customer Service / Call Center

Description:

Premium Contact Centre Consultant (Job Number: 027591)

Do you want to be part of the Spirit of Australia?


• A fabulous opportunity to work for one of Australia’s most desired organisations

• Part time and Full Time positions available

• Shift work positions

• $51,405* per annum + shift penalties and attractive industry benefits (*pro rata to hours worked)


For nearly a century now, Qantas has been bringing travellers together with the people they love – both from around Australia and all over the globe. It’s just part of being the Spirit of Australia.



These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – but an Australian icon, too. And we’d love for you to be a part of that.



We are looking for people who have a passion to service and are available to work within a shift environment as a Premium Contact Centre Consultant. We will provide you with training and a commencing salary of $51,405* per annum + shift penalties and attractive industry benefits in a Contact Centre with waterfront views of the Derwent River.



DO YOU HAVE WHAT IT TAKES TO BE PART OF THIS DEDICATED TEAM?


As a Contact Centre Consultant you will be the first point of contact for our premium customers.

•You will deliver a premium service to our most valued customers and support our digital service offerings.
•You will assist customers with airline reservations, provide travel information, interpret airline procedures and assist our customers to explore the features of qantas.com and the Qantas Frequent Flyer loyalty program.
•You will Interpret and accurately calculate international/domestic fares and rules as applicable
•You will handle general enquiries including customer feedback
•We will support you with a thorough induction training program and you will be provided with ongoing support and training throughout your career in the Contact Centre.

Requirements:

To join our team we expect that you have:

•Passion to serve customers and a demonstrated positive ‘can-do’ attitude
•Previous experience in customer service
•Your written and verbal communication skills must be highly developed
•Listening skills that you use to understand what customers need
•The ability to take ownership of customer enquiries and confidence to make decisions
•Strong time management skills as we are a scheduled and rostered contact centre environment
•Ability to work independently and as part of a larger team
•You need to be available to work any shift, from 0700 to midnight including Saturday and Sunday (hours are subject to operational requirements
•Sound knowledge of global geography
•Working knowledge of Microsoft office applications and web based resource
•Hold Australian residency or citizenship




Please note that our recruitment process will include several stages including video interviewing, assessment centres and reference checking.




At Qantas Contact Centres, we make every customer interaction count and we are looking for passionate people keeping the customer at the heart of everything we do. We’ve worked hard to create a culture that will challenge and excite you – and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.




Be a part of something special – get in touch today.




Qantas is an Equal Opportunity Employer – so by coming to work for us you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives, and is always striving to bring out the best in Australia’s youth, the arts and sport. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply

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