Airlines - Cargo

Description:

Ensure smooth handling of cargo throughout Cargo Operations (Landside and Airside) by performing Multi-skilled role while utilising the resources provided effectively. Tasks required to perform cargo handling include, but are not limited to, documentation, customer service, acceptance, delivery, breakdown, build up, equipment operation and transport.

JOB ACCOUNTABILITIES:

Direct and assist the team of Porters and Equipment Operators as required in cargo handling e.g., build-up and breakdown, acceptance and delivery, and documentation of cargo, courier and mail, in accordance with the requirements of the principals whilst complying with published performance standards.
Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards.
Inspect, validate against relevant documentation and count goods at every point of delivery, acceptance, breakdown and build-up ensuring that goods conform to relevant criteria and that they are dispatched / stored in accordance with standard work procedures and requirements.
Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified and completed within time standards.
Liaise with government authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure the smooth movement of all cargo, courier and mail.
Ensure at all times that the handling of all special cargo (dangerous goods, live animals, valuable goods etc.) fully complies with the current edition of the IATA manuals and are loaded in accordance with the same.
Ensure that safety and security procedures are complied with at all times while handling cargo.
Perform the process of acceptance, delivery, build up and breakdown of cargo consignments. Operate equipment as required (such as tow tractors/pick up/ forklifts etc.) for movement of loads. Manually loading/unloading cargo from the ULDs / Aircraft /trucks as appropriate.
Participate in the continuous improvement programme of Dnata Cargo and implement with thorough understanding and commitment of the Quality Management System under Quality Standards (Such as ISO 9001, 18001 etc.)

Requirements:

Qualifications & Experience


Must have 10 Years schooling or "O" level equivalent
Must have minimum 2 years experience in cargo / logistic field

The following would be an advantage:

Successful completion of Basic Cargo and Dangerous Goods Courses
Knowledge and competence in Good Distribution Practice (GDP)
Knowlege of aircraft handling which including weight and balance, cargo trimming, ramp handling etc.
Knowledge of cargo terminal handling with automated and computerized operating and communication systems
Knowledge of Arabic is desirable in all customer interface areas
Knowledge of computer (Airfreight) applications is desirable
Airport Vehicle Driving Licence for applicable equipments operated

Safety Sensitive Role: Yes

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