Airports - Ground Staff

Description:

Thank you for your interest in the Station Manager position in San Jose, Costa Rica - SJO.

Delta Air Lines operates service to more worldwide destinations than any airline with flights to hundreds of destinations throughout the world. Since 2005, Delta has added more international capacity than all other major U.S. airlines combined. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. We take pride in continuing to grow all of our Divisions.

It is an exciting time to be at Delta. Delta employees are taking our airline to places we only dreamed of in the past. Through the hard work of Delta people, our airline is strong, with a bright future that includes new ideas, new experiences, and new opportunities. Delta Air Lines is about 21st century graciousness and passionate customer service. It is about having an engaging personality and the ability to listen; it is about composure and teamwork and so much more. Delta is about staying fresh with energy, curiosity and optimism.

When you join Delta, you will not only be a vital part of our success - you will be seizing the opportunity to take your career to new heights.

Job Summary:

Oversees and coordinates operational performance including, but not limited to, on-time performance, safety, security, customer service delivery, and other key performance indicators.
Serves as an operational liaison between Delta and all contracted business partners within a station.
Monitors for at-risk behaviors through daily safety observations.
Participates in Incident Analysis reports, Injury Prevention Group sessions, and applicable station safety meetings.
Ensures adherence to the station Safety Business Plan.
Develops both strategic and tactical plans that result in a safety-conscious environment that promotes and maintains employee safety and well-being.
Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
Key communicator of timely and accurate information.
Sets performance standards and ensures adherence to these standards by self and others. Inspires and motivates employees to do their best.
Champions change and leads others through.
Strategic in thought processes and decision making.
Responsible for the leadership development of direct reports through mentoring, on-the-job training, and delegation, and continually provides targeted support, guidance, coaching and motivation based on individual needs.
Measures and analyzes performance of direct reports through the use of performance management tools, available customer service and operational metrics, job shadowing, and direct observation.
Responsible for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, logs, documentation and administrative action. Must champion recognition and rewards.
Continued training and development in building leadership capabilities is expected.

Requirements:

Qualifications:

Previous experience in Airport Customer Service required. A minimum of five years ACS experience highly preferred.
Must be authorized and be in possession of valid documentation to live and work in Costa Rica.
Must be fluent in both Spanish and English.
College degree strongly preferred.
Must have proven leadership experience.
Knowledge of Deltamatic and other relevant airport technology, including but not limited to Kiosks, GIDS, Cornerstone, and Performance Management is required.
Must have a working knowledge of Delta policies and procedures.
Must possess strong customer service skills and focus.
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements.
Must possess strong written and verbal communication, including platform/presentation skills.
Must be able to coach and deliver feedback for developmental purposes.
Must be approachable and have interpersonal skills that foster trust and respect.
Must be able to manage conflict and problem solving effectively.
Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports.
Must be able to balance multiple priorities within established time constraints.
Must be proficient in MS Office applications.
Must be performing satisfactorily in current position.

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