Airlines - Corporate Operations

Description:

Job Description
The Program Manager is responsible for leading technical projects and improvements. The position will be responsible for managing a multi-year initiative to enhance our customers experience with Delta. There are a number of projects underway this role would oversee on behalf of Sales.

The Program Manager is expected to discover everything necessary to make informed, strategic recommendations regarding IT deliverables. He or she will accomplish this by communicating and clarifying Sales business needs and priorities, by seeking out subject matter experts (SMEs) throughout Delta in order to possess an understanding of the relevant systems, capabilities, and respective technologies and objectives.

In addition to working with IT and SMEs, the Program Manager will also work closely with the following stakeholders to build a solution that meets their needs:
* Business Unit Leaders
* Customers
* Tech Vendors
* Airline Partners

The Program Manager will participate in a variety of project meetings including kick-off meetings, requirements gathering sessions and design sessions, as needed. The Program Manager will also lead required testing, troubleshooting and use case development. He or she will provide routine and frequent progress updates to Sales leaders. The Program Manager will identify, incorporate and leverage functionality from other projects into Sales current and future projects. The Program Manager will foster a strong team focused environment.

Requirements:

Bachelor's degree in a business, technical or analytical discipline
* 3 years equivalent work experience is preferred
* MBA or similar advanced degrees desired
* Proven project management skills preferred
* Must possess strong analytical skills and technical knowledge in order to understand relevant processes and address business needs
* Demonstrated ability to handle multiple projects and deliver quality work within time constraints
* Excellent written and verbal communication and presentation/ packaging skills
* Works well with others in a fast-paced time-sensitive environment
* High level of accuracy and attention to detail is required
* Demonstrates initiative and self-directs work
* Is comfortable interacting and presenting information to a variety of individuals with the organization, including senior leaders
* Proficient PC skills including advanced level knowledge of Microsoft Excel, Word, Power Point and project management software required
* Salesforce knowledge a plus
* Has to be willing and able to travel occasionally

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