Airlines IT

Description:

Leads team and manages vendors to ensure availability of key global IT services (data centre, cloud), including monitoring and proactive maintenance of facilities and key equipment such as servers and storage.
Oversees fast and effective recovery of all incidents (including failed changes) and resolution of problems. Ensure timely communication with stakeholders on status during the recovery.
Ensures incident post-mortem is carried out to ascertain root causes with sustainable Service Improvement Plans (SIPs).
Chairs the Change Assessment Board and ensures all changes are reviewed and approved before implementation.
Ensures appropriate Disaster Recovery Plans (DRPs) for the relevant applications and services, and that these are accurate and rehearsed to ensure operational readiness.
Manages a comprehensive and effective license, certificate management and inventory process and framework.
Ensures vendors meet all Service Level Agreements and contractual deliverables, at agreed rates and prices.
Implements effective process and framework for proactive issue detection, audit of vendor performance and compliance of vendor to SIA’s infrastructure standards.
Effectively and efficiently manages the operations budget and expenditures for optimised spending and cost efficiency.
Undertakes regular review to ensure continuous service improvements and cost optimization.

Requirements:

Required Skills



Degree in Computer Science or related disciplines
At least 8 years of proven record in managing data centre and managed services operations with an emphasis on Service Management.
Experience in managing hybrid IT platforms across on-premise and cloud. Experience in practice of relevant development methodologies, e.g. Dev Ops, Agile.
Effective vendor management and negotiation skills.
Excellent knowledge of ITIL processes, especially Incident, Problem and Change, as well as Continuous Improvement.
Solid foundation in key data centre architecture / design, technologies and solutions, e.g. AIX, middleware, database, backup/restore, dual data centre operations, facility / power management, software license.
Strong leader with proven track record of people management and developing teams
Excellent trouble-shooting, problem solving and analytical skills
Excellent oral and written communication





Please complete a copy of our online application form and submit it via our recruitment system.





We thank all applicants for their interest and regret that only shortlisted candidates will be notified.




Job Location
Singapore, Central Singapore, Singapore
Position Type
Full-Time/Regular

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