Airlines - Corporate Operations

Description:

Mascot corporate campus
Deliver process and training excellence within Revenue Optimisation
Fixed term 9 month contract

For nearly a century now, Qantas has been bringing travellers together with the people they love – both from around Australia and all over the globe. It’s just part of being the Spirit of Australia.

These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – but an Australian icon, too. And we’d love for you to be a part of that.

Working within the new Revenue Management family, we are seeking a Process Optimisation Specialists to join our team based at Mascot, reporting to the Manager Process Optimisation on a fixed term contract. As a Process Optimisation Specialist you will be responsible for leading and embedding a culture of continuous improvement across Revenue Management, using training, tools and techniques to drive efficiency and capability improvements.

Supporting the Revenue Management operational teams, this role will provide an “end to end” view of revenue management function across demand, inventory and pricing, ensuring all aspects of the business are given equal consideration with capability regularly reviewed and developed.

Your main responsibilities will include:

Responsible for streamlining the current processes and process improvement initiatives to a framework agreed by Revenue Management
Coordinate, manage and maintain process workbooks, scenarios and analyst calendars
Identify process issues and risks, raising them to the relevant process owner and work with the process owner to develop mitigations
Develop and manage change initiatives in relation to operational performance to deliver business and cost benefit improvements
Provide high level and detailed analysis to mangers to enable the monitoring of productivity goals in line with changing business environment.
Develop and train team leaders in the agreed upon process framework (LEAN and/or SIX SIGMA) and other continuous improvement methodologies and ensure all new employees have an understanding of continuous improvement techniques
Support co-coordinating, managing, maintaining and delivering (where appropriate) timely and effective training for all roles at all phases of the employee lifecycle

Requirements:

What you’ll bring to the role:

Tertiary level education in a relevant discipline
Demonstrated experience of practical use of continuous improvement tools and related methodologies to drive process improvement
Strong skills in process mapping and business process design and re-engineering
Experience in providing training within a business environment, Certificate in Training and Assessment (or equivalent) an advantage
Demonstrated aptitude for logical analysis, problem identification, and problem solving
Strong analytical and problem solving skills with a demonstrated ability to extensively analyse business processes and workflows
Knowledge of demand, inventory and pricing best practices preferably within an airline

We’ve worked hard to create a culture that will challenge and excite you – and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply.

We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.

Be a part of something special – get in touch today.

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