Airlines - Ground Staff

Description:

Ground Services Operational Team Manager (Job Number: 029609)

Located at Melbourne Airport
Executive level role
Full-time Shift position
Significant people leadership opportunity

For nearly a century now, Qantas has been bringing travellers together with the people they love – both from around Australia and all over the globe. It’s just part of being the Spirit of Australia.


These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – but an Australian icon, too. And we’d love for you to be a part of that.


A capable, resilient leader of operational departments, your new position as Ground Services Operational Team Manager will see you responsible for managing the delivery of Ramp, Baggage and Fleet operations. As a Ground Services Operation Team Manager (GSOTM) you will be required to foster a high-performance culture through the effective coaching and mentoring of our Ground Operations employees. Your remit extends to project management leadership, ensuring effective stakeholder engagement and driving the implementation of key strategic change projects within the department.


Reporting to the Ground Services Manager, you will be 1 of 5 Ground Services Operational Team Managers working a 7 day rotating shift roster with the responsibility of a team of approximately 50 employees.


In return, Qantas will offer you a diverse and attractive range of benefits, and a variety of career options arising from the complexity and specialisation of the various businesses.


Your main responsibilities will include:

Drive operational excellence through optimal utilisation of people and equipment resources and continuous improvement of process
Manage operational financial performance to ensure targets are achieved
Manage the performance of a team of staff ensuring performance reviews are conducted, formal case management and absence management processes are followed, training needs are identified and staff development is managed
Project Management of Portfolio of initiatives / Drive business strategy
Manage and maintain a close relationship with external parties such as QGS, current and potential client airlines, airport authorities and external agents

Requirements:

What you’ll bring to the role:

Operational Management experience in a similar safety focussed industry (e.g. Aviation, transport, rail, mining )
Management experience in an operational environment with significant people management responsibility
Demonstrated achievement in leading, motivating and managing employees
Highly developed people leadership skills including performance management, coaching, mentoring and development
Demonstrated experience in employee relations including industrial relations practice and human resources policies and procedures
Demonstrated commitment to a continuous improvement philosophy and the provision of a high level of service to internal/external customer
Positive and analytical approach to problem solving and the capacity to produce results within specified timeframes
Highly developed administrative skills
Excellent written and verbal communication skills
Commercially focused with the ability to correctly assess the impact of decisions on business outcomes
Proven track record of achieving KPI targets
Proven record of successfully managing change and implementing continuous improvement activities
Demonstrated commitment to managing a safe workplace
Ability to influence positive outcomes at all levels
Highest standards of personal presentation and professional conduct

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