Customer Service / Call Center

Description:

Sales Consultant, Qantas Industry Centre (Job Number: 027990)

Located within our Corporate Campus, Mascot + parking available
Circa $55K + superannuation + multiple positions available
Calling all experienced Travel Agents willing to take the next step in their careers!

Combine your superior customer service skills with your Industry Knowledge to make a difference with this exciting role


For nearly a century now, Qantas has been bringing travellers together with the people they love – both from around Australia and all over the globe. It’s just part of being the Spirit of Australia.


These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – but an Australian icon, too. And we’d love for you to be a part of that.


As a Sales Consultant with Qantas Industry Centre, you will be liaising with our agency partners and internal departments over the phone and via email, to provide consistently superior solutions and provide customer service excellence. You will be involved with providing authentic and efficient guidance and support around Qantas product, policy, fares and ticketing advice and sales support. Your ability to put our customers at the heart of everything we do will be critical to your success, as well as making it easier for agents to sell Qantas products.

Your main responsibilities will include:

Efficiently process all queries and requests with accuracy, utilising all available information resources
Explaining the benefits of the products/services we are offering to our customers
Providing excellent and accurate advice on Qantas product, policies and fares to make it easier for agents to sell Qantas
Encouraging and promoting self-service using the Industry Sales site and Qantas.com
Proactively identifying opportunities for additional sales and influence agent to apply higher value products
Capturing revenue opportunities by providing the best solution for Qantas, our agency partners and the customer through the effective use of Qantas policies
Independently assessing and managing all operational and commercial waiver requests within guidelines, and ensuring all waiver requests are recorded
Ensuring departmental targets are met in relation to average speed of answer, average handling time and calls taken per hour
Confidently and efficiently using multiple business systems

Requirements:

What you’ll bring to the role:

Sound working knowledge of AQIRE Reservation system, and knowledge of Travel sales
A strong Customer Service or Sales background; experience within the Travel Industry highly regarded
HSC or equivalent and Fares & Ticketing I & II qualifications preferred
Domestic and International consulting experience, with knowledge in QF product, policy, fares and ticketing procedures
A strong work ethos with excellent communication skills (oral & written), the ability to communicate effectively with internal and external customers and impart knowledge & experience in conflict resolution
Proven ability to make sound independent commercial decisions inside prescribed guidelines and the ability to secure sales & up-sell, identify sales opportunities and anticipate customer needs
The ability to work under pressure and meet deadlines, and experience working in a contact centre highly advantageous

Apply