Airlines/Aviation-Catering

Description:

Transport Manager - Customer Delivery (Job Number: 029252)

Based at Q Catering, Mascot
Competitive salary plus other benefits
Highly visible leadership opportunity

For nearly a century now, Qantas has been bringing travellers together with the people they love – both from around Australia and all over the globe. It’s just part of being the Spirit of Australia.

These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – but an Australian icon, too. And we’d love for you to be a part of that.

This position is responsible for leading and managing all aspects of the Q Catering customer service and delivery strategy and operations from the Catering centre to the terminals. A highly visible leadership role, you will lead multiple teams of technical, blue collar operational staff in an industrial environment as well being responsible for the optimisation and integration of an end-to-end catering delivery service for both Qantas and third party clients.

You will be responsible for the achievement of safety and protection of employees, HV vehicles and catering equipment involved in the loading, transport, delivery and returns. You will also be responsible for leading, implementing and supporting transformation initiatives to contribute to sustainable cost reduction and service improvements, driving a culture of continuous improvement and managing change within the Customer Delivery department. You will have a direct impact on ensuring our flights can depart to specification and on time.

Your main responsibilities will include:

Providing visible leadership and achieve effective workplace relationships that are consistent with company values
Managing the financial performance of the Customer Delivery function, monitoring performance and addressing failure to ensure delivery to target
Leading and implementing business improvement, transformational and change initiatives
Driving operational excellence, efficiency and continuous improvement, department compliance and adherence to safety, health, environmental and GMP policies and procedures at all times
Department compliance with HACCP and ISO requirements including the ongoing management of an audit program
Driving collaboration through systems and processes with internal and external customers to avert delays, ensuring service level agreement conditions for all customers are met
Ensuring labour hours and material costs are managed to budget.

Requirements:

What you will bring to the role:

Tertiary qualifications in a business or management discipline
Considerable leadership and management experience in a complex organisation, preferably in a transport, logistics, operational, manufacturing or similar environment
Experience in customer service, inventory control and management systems
Strong analytical and problem solving skills
Demonstrated commitment to customer service excellence and continuous improvement
Proven track record of achieving KPI targets and adherence to safety, health, environmental requirements
Ability to build constructive and effective working relationships in formal and informal networks with internal and external customers
Understanding of and experience in playing a key role in change management.
An approachable management style comprising of integrity and authenticity
Ability to energise and align team members to a shared vision, inspiring a climate of high performance
Demonstrated ability to make decisions and act on initiative.

Apply