Airlines - Corporate Operations

Description:

Account Manager - Agency Partnership (Job Number: 029608)

Auckland City Centre Location
Full time, permanent position
Competitive salary on offer commensurate with skills and experience

These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – but an Australian icon, too. And we’d love for you to be a part of that.


Working within our Agency Partnerships team, a key component for our new organisation is to make it easier for our Agency Partners to sell Qantas, with a specific focus on achieving greater share and revenue.


Reporting to the Industry Sales Manager, your position as Account Manager- Agency Partnerships will see you support the Industry Sales Manager to deliver revenue targets through implementation of Agency Partner business plans, policy and strategy, whilst generating revenue opportunities and developing relationships with our Agency Partners.


Your main responsibilities will include:

Managing the relationship and strategic partnership with key Agency Partners to achieve the revenue, share and cost of sale targets
Reorienting the agency relationship to deliver value in excess of the natural share and revenue while optimising cost of sale
Developing and executing a strategy to maximise the revenue and share for the assigned market segments
Developing and executing a selling and servicing plan which supports revenue generation (effort vs value) that is aligned with the Agency Partners business model
Establishing a learning and development plan for the assigned portfolio that is aligned their business model
Effectively driving and optimising use of the CRM tool for all agency partner touch points
Establishing and executing a relationship strategy which supports the assigned portfolio
Developing strategies which align to group financial, customer and overall business objectives
Effectively matrix managing the assigned portfolio including facilitating alignment within the QF Group
Effectively represent Qantas New Zealand Sales internally and externally including the participation in cross functional stakeholder forums and workshops
Building a culture of high performance within the Agency Partnership team including sharing and developing best practice and effectively contributing to building knowledge within the team
This role will require travel based on customer requirements

Requirements:

What you’ll bring to the role:

Extensive knowledge of the Leisure and Corporate Travel Management Company accounts, business models, and competitors
Strong demonstrated experience within an account management or business development position
Highly developed communication, organisational and influencing skills at senior levels, both internally and externally
Strong commercial orientation and high level of business acumen
Strategic selling, account management and business planning skills developed in a complex and competitive sales environment
Demonstrated ability to deliver results within a complex business environment with varying stakeholder needs and expectations
Exceptional communication and presentation skills (written & oral)
Demonstrated ability to offer unique perspectives on business issues, analyse data and information, and create customised solutions for customers
Experience in driving change
Passion and commitment for the role with a focus on driving to exceed goals
Intermediate level of IT literacy, including a good working knowledge of reporting, CRM systems
High degree of professionalism and integrity
Excellent PC skills (Word, Excel, Power Point, Internet)
Outstanding ability to work independently and as part of a team

Apply