Customer Service / Call Center

Description:

The Role:

Ryanair is currently recruiting new members for our Customer Care Team.

Our Care Team respond to customer correspondence both electronic and by post and is based at our offices in Airside Business Park, Swords (voted one of the top 10 coolest offices in Dublin). T

The Customer Service Department is responsible for providing first class service to Ryanair passengers. With 105 million passengers flying with Ryanair this year alone, it’s a busy department!

Successful candidates will be energetic, committed, able to work on their own initiative while being part of our winning team.


Duties Include:

Reply to daily written correspondence in line with our service levels and procedures.
Working to weekly deadlines in a fun, dynamic, friendly environment.
Working with Lawyers and Insurers on a regular basis.
Reporting and communicating service problems and devising solutions.

Requirements:

Knowledge of Microsoft Office suite
Excellent written and verbal communication skills
Fluency in English and German essential
Flexible, diplomatic and tactful people who can work under pressure
Friendly, energetic, enthusiastic people
Previous experience in customer service would be great
Flexibility with working hours may be required occasionally

Full Details
Location: Dublin Office, Ireland

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