Instructors and Training

Description:

Gosford location
Executive level role
Design & deliver Training for our new venture

For nearly a century now, Qantas has been bringing travellers together with the people they love – both from around Australia and all over the globe. It’s just part of being the Spirit of Australia.

These days, we’re widely regarded as an airline people can count on – both on the ground and in the air. It’s a reputation that hasn’t just seen us become the world’s leading long distance airline – but an Australian icon, too. And we’d love for you to be a part of that.


Qantas is re-shaping how Australians experience insurance with our Qantas Assure business set to make the health insurance and wellness experience more motivating, engaging and rewarding. Qantas Assure brings interaction and integration between technology, rewards and wellness, to create a better customer experience. It’s a unique opportunity to bring to the market a digital first, engaging wellness program that rewards its customers every step of the way.

As the Training Specialist for Qantas Assure, you will be responsible for the successful formulation and development of training activities, materials and assessment tools in line with the business need, as well as delivering training to staff to ensure they have the necessary skills and knowledge to perform at an optimal level.

Your key accountabilities in this role will include:

Work with the Assure Leadership team to formulate training needs analyses
Design and develop best practice training programs that meet regulatory and business outcomes
Deliver training to staff, including delivering new staff Inductions, creating a positive learning environment
Lead, plan and support the implementation of the contact centre knowledge management strategy
Maintain training materials and manuals, ensuring employee progress, assessment & outcomes are recorded
Keep up to date with training trends in the market to identify opportunities
to improve training programs and delivery methods

Requirements:

To be considered for this role you will bring the following:

Extensive prior experience designing and delivering training for a complex, operational organisation (eg. contact centre, sales or service centre)
Relevant qualifications eg Cert IV in Training & Assessment
Demonstrated understanding of adult learning styles and principles
Prior experience working in a contact centre will be highly regarded
Prior experience within the insurance industry desireable
An understanding of knowledge management practices will be highly regarded
Energy, drive and a passion for delivering training

We’ve worked hard to create a culture that will challenge and excite you – and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.

Qantas is an Equal Opportunity Employer – so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives, and is always striving to bring out the best in Australia’s youth, the arts and sport. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply.


We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.

Be a part of something special – get in touch today.

Apply