Customer Service / Call Center

Description:

We are recruiting exceptional customer service staff. Whether it be Emirates Airline or of the many airlines serviced by dnata, our goal is to ensure that our customers experience service consistent with the Emirates Group high standards As a customer service professional you could be allocated to any area across the group that provides either front-line or behind the scenes customer care, including the following:






Airport Service Agent and Customer Service Agent

Our check-in airport services staff offer passengers the highest levels of service from the moment they check-in through to their final destination; the gates the lounges and beyond. They’re often the first experience passengers will have of the Emirates Group and first impressions count for everything. It’s an ideal position for outgoing and detail-oriented personalities who are passionate about service delivery and driving our business through improved efficiency and safety standards. These roles will be in either Emirates uniform or dnata.


marhaba

There’s something quite special about being greeted by a marhaba services agent before or after a flight. People skills and a calm and efficient manner to get passengers – from VIPs to busy families – smoothly on their journey, are important attributes. it’s also the extras, like warmth and a wide smile that really set our marhaba team apart.


Customer Sales and Service Agents and Contact Centre Agents

Excellent people skills and a willingness to go the extra mile to help our customers with their flights, hotels and other travel plans. Our agents work on the front line to help our customers with everything from last minute travel plans to itinerary changes. We’re looking for those with a calm approach to customer service and the ability to offer friendly, and professional assistance over the phone as well as face-to-face.


Cruise Services

Our Cruise Services agents have an exciting and fast-paced working environment as they welcome cruise passengers ashore for their brief visits to the UAE. Organising a swift and smooth passage through customs and arrivals, and arranging excursions is just part of the job description. Agents also get an opportunity to work with outside providers, such as limousine and coach companies, local travel companies and hotels, so there’s plenty of scope to build knowledge and contacts as part of their professional development.

Requirements:

Qualifications & Experience


O Levels or equivalent.
2 + years experience in a Customer Service role.
Proficiency in spoken and written English.
Vocational or Diploma (12+2 or equivalent) desirable but not required
Positive attitude with a natural ability to provide excellent service in a team environment and when dealing with people from many cultures

Some roles require one or more of the following:

Fluency in French, Spanish, German, Italian, Arabic, Russian, Mandarin
Reservation and ticketing experience

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